1.Motorcoach Luggage allowances:

1) Due to limited coach capacity, a single bag is allowed with dimensions not exceeding 30”*18”*10” (76*46*25cm) and weight not exceeding 50lb/23kg.  Carry on / hand luggage is restricted to one piece per person, not exceeding 12”*11”*6”(30*28*14cm) to fit under your coach seat or in the small overhead compartment. (**The actual dimensions may vary by product; the specifications at the time of purchase shall prevail). Carry-ons with telescopic handles and wheels will not fit in the overhead compartments or under seats and therefore.  Cannot be accepted as carry-on luggage. Carry-on/hand luggage handing is the responsibility of each guest and must be taken on and off the coach by you each day of the guided vacation. Extra fees will be collected by the travel director if a second piece of luggage is permitted to b carried, or if suitcase exceeds weight of size limits.  This is not assurance that luggage in excess of limits on size, weight and number of pieces will be permitted on the coach. Calgary Tours entities shall not be liable for loss or damage to luggage or any guests’ belongings duration of the vacation.  Guests should immediately report lost items to the travel director who will assist in completing a lost property form that can be used for an insurance claim.  Calgary Tours cannot assist in locating lost items after the guest disembarks or completes the Calgary Tours’ package.

For Canadian Rockies Package
One day Tour --Allow hand carry luggage. Extra fees will be applied to check in luggages. Price please refer to product pages
Multi-days Tour --Allow  one hand carry and one check in luggage only. Extra fees will be applied to extra check in luggages. Price please refer to product pages

★If your luggage is damaged or lost due to our company during the trip, we will pay compensation according to the following standards. **In order to protect your rights and interests, we strongly recommend that you purchase additional luggage insurance** --------- | Damaged Baggage - Maximum CS100 / Lost Baggage - Maximum C$200

2.Smoking and illegal drugs

Smoking is not allowed on transportation that is exclusively provided by calgary tours. Smoking includeds cigarettes, e-cigarettes, cigars, e-cigars, or an other smoking device.

May hotels, restaurants, and other venues are smoke-free or have non-smoking regulations in public spaces.  Smoking may be restricted to certain areas or not allowed. You are responsible to abide by all third-party smoking policies.

Hotels may impose a 100% non=smoking policy.

3. Accommodation
Check in time vary worldwide, Calgary Tours cannot control or guarantee check in times.

Air conditioning in hotels is not guaranteed and dependent upon local and national laws and regulations.  Though hotels may have air conditioning as a listed amenity, the usage of air conditioning is often not available at night or in the off-seasons.  Other restrictions may apply.  Calgary Tours has no control over air conditioning restrictions and regulations.
Room and bed preferences are not guaranteed.

4. Travelling with children

Due to heightened security, many countries have adopted practices to prevent international abductions of children.  If a child will be travelling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-travelling parent granting authorization to travel, including the dates of travel.  We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.

5. Airport Transfer

Calgary Tour is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable.

6. Illness or Absence

Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a guided vacation.  Including but not
limited to missed hotels, transfers, meals or sightseeing. Calgary Tours urges you to purchase trip cancellation insurance and interruption insurance
to cover such circumstances, Calgary tours makes no representation or guarantees concerning reimbursement, scope of coverage ,or other aspects
of any travel insurance policy or claim.

We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behavior from our guests.  We will refuse to deal with and my terminate the vacation of guests who assault our Company representatives or who are abusive or aggressive.

When you make a booking, you accept responsibility for the proper conduct of all members of your party during your stay.  We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behavior, in the reasonable opinion of us or our suppliers, my cause danger, upset, disruption or distress to anyone else or damage to property.  Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodations and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated.

If you damage the accommodations in which you are staying or any property, you must reimburse the accommodations provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later.  You must indemnify us for the full amount or any claim (also including legal costs) made against us.  Criminal proceedings may be instigated.  Calgary Tours is not responsible for any costs incurred concerning a guest removed from a guided vacation or aircraft, ship or train  guest agree not to hold Calgary Tours or any of its related entities liable for any actions taken under these terms and conditions.

Tips/gratuities are not included travel services on guided vacation, Driver and guide whose tips/gratuities should be extended on voluntary, individual basis at the end of your vacation.

Optional Prepaid Gratuities

If you have prepaid your gratuities to your travel director and driver this will be details within your vacation documentation.  Please note that prepaid gratuities over only the land portion of your vacation itinerary.  We offer this option on the majority of our vacation itineraries.  Please check the vacation price panels for the applicable vacations where this option is available.